Effective Date: March 27th 2026

OpenFilament LLC (“OpenFilament,” “we,” “us,” or “our”) operates https://openfilament.com (the “Site”) and provides hardware and software solutions for enterprise 3D printing (the “Services”).

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from our Site.

1. Information We Collect

We collect information to provide and improve our Services.

Information You Provide

When you interact with us, we may collect:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely by third-party providers)
  • Any information submitted through forms, support inquiries, or email

Automatically Collected Information

When you use our Site, we may automatically collect:

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the Site
  • Referring URLs
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Deliver hardware, software, and downloads
  • Provide customer support
  • Communicate about orders, updates, and inquiries
  • Improve website performance and user experience
  • Monitor and prevent fraud or misuse
  • Comply with legal obligations

3. Payments

We use third-party payment processors such as PayPal to handle transactions securely.

We do not store or have direct access to your full payment details. Payment information is processed in accordance with PayPal’s privacy policies.

4. Third-Party Services

We use trusted third-party providers to operate our business, including:

  • E-commerce platform (WooCommerce)
  • Payment processors (e.g., PayPal)
  • Analytics tools (e.g., Google Analytics)
  • Email marketing providers

These providers only access your data as necessary to perform their services and are obligated to protect it.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable core site functionality
  • Analyze traffic and usage
  • Improve performance
  • Support marketing and advertising efforts

You can control or disable cookies through your browser settings. Note that some features of the Site may not function properly without cookies.

6. Data Sharing

We do not sell your personal data.

We only share your information with:

  • Service providers necessary to operate our business
  • Legal authorities when required by law
  • Parties involved in a business transfer (if applicable)

7. International Data Transfers

OpenFilament LLC is based in the United States but serves customers globally, including in the European Economic Area (EEA) and the United Kingdom.

By using our Site, you understand that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction.

We take appropriate safeguards to protect your data in accordance with applicable laws.

8. Your Rights (GDPR & CCPA)

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Request data portability
  • Withdraw consent at any time

To exercise these rights, contact us at: [email protected]

9. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal, tax, and accounting obligations
  • Resolve disputes and enforce agreements

10. Security

We implement appropriate technical and organizational measures to protect your data.

However, no system is completely secure, and we cannot guarantee absolute security.

11. Children’s Privacy

Our Site and Services are not intended for individuals under the age of 13.

We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated effective date.

13. Contact Us

If you have questions or requests regarding this Privacy Policy, you may contact us at:

OpenFilament LLC
Davenport, Iowa, United States
Email: [email protected]